Your Privacy Matters
at db789
At db789, protecting your personal data is a core commitment — not an afterthought. This Privacy Policy explains in plain English exactly what information we collect, why we collect it, how we use it, and the controls you have over your own data on Bangladesh's most trusted betting and casino platform.
Six Principles That Guide How db789 Handles Your Data
Every decision we make about data at db789 is shaped by six core privacy principles. These are not legal boilerplate — they are the practical standards our team applies every day when building and operating the db789 platform for players across Bangladesh.
Purpose Limitation
db789 collects personal data only for specific, clearly defined purposes. We do not repurpose your data for activities unrelated to operating your account or providing the services you have signed up for on the db789 platform.
Data Minimisation
We collect only the minimum personal data necessary to deliver our services securely. If a piece of information is not required to verify your identity, process a transaction, or protect the integrity of the db789 platform, we do not request it.
Security by Default
All data stored and transmitted on db789 is protected by industry-standard SSL/TLS encryption. Access to personal data within our organisation is restricted on a strict need-to-know basis, with role-based access controls enforced at every layer.
No Data Selling
db789 does not sell, rent, or trade your personal data to third-party marketers or advertising networks under any circumstances. Your information belongs to you. We share it only with service partners who are directly required to operate the platform.
Your Rights First
Registered players on db789 have the right to access, correct, and request deletion of personal data held about them. All such requests are handled promptly by our support team, reachable 24/7 in Bangladesh Standard Time (BST, UTC+6).
Retention Limits
db789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Data Sharing
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. Children & Minors
- 12. Third-Party Links
- 13. Policy Updates
- 14. Contact Us
Important Notice: This Privacy Policy ("Policy") describes how db789 ("db789", "we", "us", "our") collects, uses, stores, and protects personal data belonging to visitors and registered players ("you", "your") who access the db789 platform at https://db789.io. By registering an account or using the db789 platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent, please do not use the db789 platform.
1 Introduction
db789 is an online sports betting and live casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. As a platform that handles financial transactions, identity verification data, and real-money gaming activity, db789 takes its data protection responsibilities seriously.
This Privacy Policy sets out the categories of personal data we collect, the purposes for which that data is used, the third parties with whom data may be shared, and the rights that players have in relation to their personal data. This Policy should be read alongside the db789 Terms & Conditions and the Responsible Gaming policy, both of which are published on this platform.
db789 acts as the data controller in respect of all personal data collected from players and visitors on the db789 platform. As data controller, db789 is responsible for determining the purposes and means of processing personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.
This Policy applies to all personal data collected through the db789 website, any related mobile-optimised interface, and all communications between db789 and its registered players, including email and in-platform live chat.
2 Data We Collect
db789 collects the following categories of personal data from players and platform visitors. We collect only what is necessary for the specific purposes described in Section 4 of this Policy.
2.1 Identity and Registration Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used to verify compliance with the 21+ minimum age requirement).
- Username and hashed password for account access.
- Gender (optional, collected during registration).
- Nationality and country of residence.
2.2 Contact Data
- Email address (used for account notifications, support communications, and promotional messages where you have opted in).
- Mobile phone number (used for account verification and two-factor authentication where enabled).
- Residential address in Bangladesh (collected as part of KYC verification for withdrawals above ৳50,000).
2.3 Financial and Payment Data
- bKash mobile wallet number, Nagad account number, Rocket account number, or Upay account number used for deposits and withdrawals.
- Bank account details for players using Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other approved banking channels.
- Transaction history including deposit amounts, withdrawal requests, dates, and payment method references.
- Note: db789 does not store full card numbers or raw financial credentials. Payment data is processed by our payment partners under their own security and compliance frameworks.
2.4 Identity Verification Documents
- Copies of government-issued photo identification (National ID card, passport, or driving licence) submitted during KYC verification.
- Proof of address documents (utility bill, bank statement) submitted as part of enhanced verification for large withdrawals.
- Selfie or live photo where required to match against submitted identification documents.
2.5 Gaming and Betting Activity Data
- Bet history, game sessions, wager amounts, wins, losses, and game titles accessed on db789.
- In-play betting activity including markets selected, odds accepted, and bet settlement outcomes.
- Bonus and promotion usage records, including wagering progress and bonus expiry status.
- VIP Club tier, loyalty points balance, and reward redemption history.
2.6 Technical and Device Data
- IP address and approximate geolocation (used for fraud detection and jurisdiction compliance).
- Device type, operating system, browser type and version.
- Session timestamps, login history, and platform activity logs.
- Cookie identifiers and similar tracking technologies as described in Section 7.
db789 does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data, except where a selfie photograph is required as part of mandatory identity verification for regulatory compliance purposes.
3 How We Collect Data
db789 collects personal data through the following channels and mechanisms:
- Account registration: When you create a db789 account, you directly provide identity and contact information through the registration form on the db789 platform.
- KYC verification submissions: When you upload identity documents in response to a KYC verification request, db789 collects and stores those documents securely for compliance purposes.
- Deposits and withdrawals: Financial data is collected when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer on the db789 platform.
- Gameplay and betting activity: Gaming and betting data is automatically recorded by db789 systems each time you place a bet, spin a slot, join a live casino table, or participate in a Keno draw on the platform.
- Support communications: When you contact db789 support via email at [email protected] or via in-platform live chat, the content of those communications is recorded for quality assurance and dispute resolution purposes.
- Cookies and tracking technologies: Technical and device data is collected automatically when you access the db789 website, as detailed in Section 7 of this Policy.
- Third-party verification partners: In some cases, db789 may receive identity verification confirmation from third-party KYC service providers. These providers operate under data processing agreements with db789 and do not share raw document data with any other parties.
4 How We Use Your Data
db789 uses personal data collected from players for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your db789 account | Identity data, contact data, device data |
| Verifying your age (21+ requirement) and identity | Identity data, KYC documents, date of birth |
| Processing deposits and withdrawals | Financial data, identity data, contact data |
| Providing sports betting, casino, slots, and Keno services | Gaming data, financial data, device data |
| Detecting and preventing fraud and money laundering | Financial data, device data, IP address, gaming data |
| Delivering customer support | Identity data, contact data, gaming data, transaction data |
| Sending account notifications and service updates | Contact data (email, phone) |
| Sending promotional communications (opted-in players only) | Contact data, gaming preferences |
| Responsible gaming monitoring and player protection | Gaming data, financial data, session data |
| Complying with legal and regulatory obligations | All categories as required by applicable law |
| Improving the db789 platform and user experience | Anonymised gaming data, device data, session data |
| Administering the db789 VIP Club loyalty programme | Gaming data, identity data, financial data |
db789 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. If an automated system flags an account for review (e.g., for suspected fraud or bonus abuse), the final decision on any account action is made by a db789 compliance team member.
5 Legal Basis for Processing
db789 processes personal data only where a valid legal basis exists for doing so. The legal bases relied upon by db789 for the processing activities described in this Policy are as follows:
- Contractual necessity: Processing your identity data, contact data, financial data, and gaming data is necessary to perform the contract between you and db789 — namely, to provide you with the betting, casino, and gaming services you have registered to use. Without this data, db789 cannot provide its services to you.
- Legal obligation: db789 is required by applicable law and its international gaming licence to collect and retain certain data for anti-money laundering (AML) compliance, age verification, and tax reporting purposes. This processing is mandatory and cannot be opted out of.
- Legitimate interests: db789 processes technical and device data, IP addresses, and session logs on the basis of its legitimate interest in detecting and preventing fraud, protecting the security of the platform, and improving the quality of services offered to players. These interests are balanced against your privacy rights and are not overridden by them.
- Consent: Where db789 sends you promotional emails, bonus notifications, or personalised offers, this is done on the basis of your express consent, given at the time of registration or subsequently through your account preferences. You may withdraw your consent to marketing communications at any time by contacting [email protected] or adjusting your notification preferences in your account settings.
6 Data Sharing
db789 does not sell, rent, or trade personal data to third parties for their own commercial or marketing purposes. We share personal data only in the specific circumstances described below, and only with parties who are contractually bound to handle your data securely and in compliance with applicable data protection standards.
6.1 Payment Processors
To facilitate deposits and withdrawals, db789 shares necessary financial and identity data with our approved payment partners, including bKash, Nagad, Rocket, Upay, and partnered banking institutions. Each payment partner operates under its own privacy policy and data security framework. db789 shares only the data that is strictly required to complete the transaction.
6.2 Game Providers and Studio Partners
db789's game library is powered by leading international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these studios within the db789 platform, limited session data (such as a pseudonymous player ID and session token) is shared with the game provider to enable the game to function. Game providers do not receive your full identity data or payment information.
6.3 KYC and Identity Verification Partners
Where db789 uses third-party identity verification services to assist with the KYC process, identity documents and verification results may be processed by those partners under data processing agreements that restrict their use of your data exclusively to the verification task requested by db789.
6.4 Legal and Regulatory Disclosures
db789 may disclose personal data to law enforcement agencies, financial intelligence units, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or where db789 has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or fulfil its obligations under its international gaming licence.
No Cross-Border Sale of Data: db789 does not transfer or sell player data to any third party outside of the operational partnerships described above. Any cross-border data transfer to a game studio or payment processor outside Bangladesh is governed by appropriate data transfer safeguards, including contractual clauses that require the receiving party to maintain an equivalent level of data protection.
7 Cookies & Tracking
The db789 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience to players. The following types of cookies are used on the db789 website:
- Strictly necessary cookies: These cookies are essential for the db789 platform to function. They enable core features such as user authentication, session management, and security token validation. You cannot opt out of strictly necessary cookies without losing access to core platform functionality.
- Functional cookies: These cookies remember your preferences — such as your preferred language, notification settings, and last-viewed game category — so that the db789 platform can deliver a more personalised experience each time you return.
- Analytics cookies: db789 uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues may be occurring. This data is aggregated and does not identify individual players.
- Security cookies: These cookies support db789's fraud detection and account security mechanisms. They help identify unusual login patterns, suspicious IP addresses, and potentially automated activity on the platform.
db789 does not use third-party advertising cookies or behavioural targeting cookies that share your data with advertising networks. All cookies used on the db789 platform serve operational, security, or performance purposes directly related to delivering the db789 service.
You may manage cookie preferences through your browser settings at any time. Please note that disabling functional or security cookies may affect the performance and security of your db789 account.
8 Data Retention
db789 retains personal data for only as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidance:
- Account and identity data: Retained for the duration of your active account relationship with db789, plus a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements.
- KYC documents: Retained for a minimum of five years from the date of submission, in accordance with applicable financial crime prevention regulations. Physical and digital copies are stored with restricted access and encrypted at rest.
- Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in compliance with applicable financial record-keeping obligations.
- Gaming and betting activity data: Retained for a minimum of three years for operational and responsible gaming monitoring purposes, and for up to five years where disputes or regulatory investigations require access to historical records.
- Support communications: Email and live chat records are retained for 12 months from the date of the last communication in a thread, unless the communication relates to an unresolved dispute or ongoing investigation.
- Technical and device logs: Session logs and IP access records are retained for 90 days for routine security monitoring. Logs associated with flagged accounts or active investigations are retained for up to 24 months.
- Marketing preferences: Consent records and marketing preference data are retained for the duration of your account relationship plus 12 months following account closure, to demonstrate compliance with consent obligations.
Following the expiry of the applicable retention period, personal data is either securely deleted using industry-standard data destruction methods or anonymised in a manner that prevents re-identification, so that it may be used for aggregated statistical analysis without identifying any individual player.
9 Data Security
db789 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:
- SSL/TLS encryption: All data transmitted between your device and the db789 platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. The db789 platform maintains a valid SSL certificate at all times, indicated by the padlock icon in your browser's address bar.
- Encrypted data storage: Sensitive personal data — including identity documents, payment references, and account credentials — is stored in encrypted form at rest. Encryption keys are managed separately from the data they protect.
- Access controls: Access to personal data within db789's systems is restricted to authorised personnel who require access to fulfil their specific job functions. Role-based access controls and audit logs are maintained for all data access events.
- Password security: Player passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text. db789 staff cannot view or retrieve your password; if you forget your password, a secure reset process is available through the platform.
- Two-factor authentication: db789 supports optional two-factor authentication (2FA) for player accounts. Players are strongly encouraged to enable 2FA to add an additional layer of security against unauthorised account access.
- Fraud detection systems: db789 operates real-time fraud detection and anomaly monitoring systems that flag unusual account activity, suspicious login attempts, and potentially fraudulent transactions for immediate review by our security team.
- Regular security reviews: db789 conducts periodic internal security reviews and engages third-party security specialists to assess the resilience of the platform's data protection infrastructure.
Your Responsibility: While db789 takes every reasonable measure to protect your data on our platform, the security of your account also depends on the precautions you take. You must keep your login credentials confidential, use a strong and unique password, enable two-factor authentication, and notify db789 immediately at [email protected] if you suspect unauthorised access to your account. db789 is not liable for losses resulting from your failure to maintain the security of your credentials.
10 Your Rights
As a registered player on the db789 platform, you have the following rights in relation to the personal data that db789 holds about you. To exercise any of these rights, please contact the db789 support team at [email protected] with the subject line "Data Rights Request".
- Right of access: You have the right to request a copy of the personal data that db789 holds about you. db789 will provide this information in a clear, readable format within 30 days of receiving a valid request.
- Right to rectification: If any personal data that db789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity data changes may require re-submission of KYC documentation to maintain verification integrity.
- Right to erasure: You may request the deletion of personal data that db789 holds about you where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that db789 is required by law to retain certain data (such as transaction records and KYC documents) for minimum statutory periods even following an erasure request.
- Right to restrict processing: You may request that db789 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred directly to another data controller where technically feasible.
- Right to object: You have the right to object to the processing of your personal data where that processing is based on db789's legitimate interests. db789 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to withdraw consent: Where processing is based on your consent — in particular, consent to receive marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
db789 will respond to all data rights requests within 30 days of receipt. In cases where a request is complex or where a high volume of requests has been received, db789 may extend this period by up to an additional 30 days, in which case you will be notified of the extension and the reason for it within the initial 30-day period.
11 Children & Minors
The db789 platform is strictly for adults aged 21 and above. db789 does not knowingly collect personal data from individuals under the age of 21. The 21+ minimum age requirement is enforced at the point of registration through age verification checks, and through mandatory KYC document review for withdrawals and large transactions.
If db789 becomes aware that personal data has been collected from an individual under the age of 21, all data associated with that individual's account will be permanently deleted, any account balance will be forfeited in accordance with the db789 Terms & Conditions, and the account will be permanently closed.
If you have reason to believe that a minor has created an account on the db789 platform, please contact us immediately at [email protected] so that we can take prompt action. Parents and guardians are encouraged to use internet filtering and parental control tools to prevent underage access to online gambling platforms.
21+ Only: db789 takes its responsibility to prevent underage gambling extremely seriously. Age verification is a mandatory step for all players, and accounts where age cannot be satisfactorily verified will be suspended pending the submission of valid identity documentation.
12 Third-Party Links
The db789 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). When you interact with a third-party service — for example, when completing a deposit through bKash — you are subject to that third party's own privacy policy and data practices.
db789 is not responsible for the privacy practices or content of any third-party services accessed in connection with the db789 platform. We encourage you to review the privacy policies of any third-party service with which you interact. The inclusion of a reference to a third-party service in this Policy does not constitute an endorsement of that party's privacy practices.
13 Policy Updates
db789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way the db789 platform operates. When material changes are made to this Policy, db789 will notify registered players via email to the address on file for their account, and will update the "Last updated" date at the top of this page.
Your continued use of the db789 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the db789 platform and may request account closure by contacting the support team.
We recommend that players review this Privacy Policy periodically to remain informed about how db789 collects, uses, and protects personal data. The current version of this Policy is always available at https://db789.io/privacy-policy.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way db789 handles your personal data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled by a designated team member and will receive a response within five business days.
- Email: [email protected]
- Subject line: Privacy Policy Enquiry
- Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
- Platform: https://db789.io
For data rights requests (access, rectification, erasure, portability), please use the subject line "Data Rights Request" in your email to [email protected] and include your registered username and the specific right you wish to exercise. db789 will verify your identity before processing any data rights request to ensure that personal data is not disclosed to unauthorised parties.
Ready to Play at db789?
Now that you understand how db789 protects your data, explore everything our platform has to offer — from BPL cricket betting and live casino to hundreds of slots and the exclusive VIP Club. Your privacy is protected every step of the way.